WHAT ARE THE DIFFERENT KINDS OF RELAY CALLS?

VOICE USER – If a person uses a standard phone and wishes to speak with others who use special equipment to communicate.
TTY – If a person is deaf and does not voice, they may use a text telephone.
VCO – If a person is hard-of-hearing and is able to voice, they may use Voice Carry Over.
HCO – If a person can hear but is not able to voice, they may use Hearing Carry Over.
COMPUTER ASCII -
If a person wishes to contact the relay service by using a computer on line.
SPEECH TO SPEECH – If a person can hear but has difficulties with unclear speech.
SPANISH TO SPANISH
If someone wishes to have their conversation in Spanish.
VIDEO RELAY SERVICE (VRS) The interpreter/operator will appear on the screen and will place your call in the same way as a standard relay call.
INTERNET RELAY (SRO) You will be able to see what you are typing and what the relay operator is typing, at the same time.
CAPTEL (CAPTIONED TELEPHONE) When the other party speaks, the relay operator "re-voices" the words simultaneously while the operator's computer sends the conversation to the CapTel user in the form of text, which appears on the CapTel screen.
D-LINK (VIDEO TELEPHONE)
When you connect to the Relay service, you will proceed with your call by using ASL with your interpreter/operator.

FOR VOICE USERS

1. Dial Relay Indiana at 711 or 800-743-3333.
2. Operator answers by saying “Relay Indiana Agent [number]. May I have the number you’re dialing please?”
3. Tell the Operator the area code and telephone number you wish to call and any further instructions.
4. Relay Indiana Operator will process your call, reading aloud what the TTY user is typing, and will “relay” what you say back to the TTY user. (Be sure you talk directly to the person you are calling. Avoid saying “tell him” or “tell her,” and say “Go Ahead” after you have completed each part of your conversation.

FOR TTY USERS

1. Dial Relay Indiana at 711 or 800-743-3333.
2. Operator answers by typing “M” or “F” (for operator gender), and, “NUMBER CALLING PLS GA.” (“PLS GA” means “please go ahead.”)
3. Type in the area code and telephone number you wish to call and then type “GA.”
4. Relay Indiana Operator will dial the number and “relay” the conversation to and from your TTY. Type “GA” after you have completed your part of the conversation.

FOR VOICE CARRYOVER USERS

1. Dial Relay Indiana at 711 or 800-743-3333.
2. Operator answers by typing “RELAY INDIANA <M> (“M” or “F” for operator gender), AGENT [number], NUMBER CALLING PLS GA.” (“PLS GA” means “please go ahead.”)
3. Tell the Operator the area code and telephone number you wish to call and then say “Go Ahead”.
4. The Relay Indiana Operator will dial the number and after connecting with the other party, will type what the other party has said and then type “GA” which means it is your turn to speak directly to your party. When you have finished with your portion of the conversation, remember to say “Go Ahead.”

FOR HEARING CARRYOVER USERS

1. Dial Relay Indiana at 711 or 800-743-3333.
2. Operator answers by saying “Relay Indiana Agent [number]. May I have the number you’re dialing?”
3. Type in the area code and telephone number you wish to call and then type “HCO PLS GA.” (“HCO PLS GA” means “Hearing Carryover, please go ahead.”)
4. Relay Indiana Operator will dial the number and begin processing the call. You will listen to the party you have called, and you will type your part of the conversation. The operator will “voice” or “relay” what you are typing to the other party. Be sure to type “GA” after each portion of your part of the conversation.

FOR SPEECH TO SPEECH USERS

1. Dial Relay Indiana at 800-743-8231.

COMPUTER (ASCII) CALL PROCESSING

1. Before connecting with Relay Indiana set your computer to the following protocols at speeds ranging from 300 to 2400 baud. (Note: It may be helpful to set your “time out” to 100 seconds.)
2. 8 Bits
3. No Parity
4. 1 Stop Bit
5. Full Duplex
6. When calling at a rate of 300 baud or below, follow the above settings, using Half Duplex.
7. Dial 711 or 800-743-3333 and follow the instructions for a TTY user.

SPANISH TO SPANISH RELAY USERS

1. Dial Relay Indiana at 800-435-8590.
2. Operator converses in Spanish.