CALLING RELAY INDIANA

Dial 711 ----- You can easily call 711 from anywhere in the nation and connect with any relay service. While in Indiana, if you dial 711, you will connect with Relay Indiana. If you are in Florida and dial 711, you will be connected with Relay Florida, etc. The FCC requires that all telecommunication companies have 711 accessibility completed by October 1, 2001.

Dial 800-743-3333 and you can still be connected with Relay Indiana from anywhere in the nation!

HOW DOES THE RELAY SERVICE WORK?

FOR VOICE USERS

1. Dial Relay Indiana at 711 or 800-743-3333.
2. Operator answers by saying “Relay Indiana Agent [number]. May I have the number you’re dialing please?”
3. Tell the Operator the area code and telephone number you wish to call and any further instructions.
4. Relay Indiana Operator will process your call, reading aloud what the TTY user is typing, and will “relay” what you say back to the TTY user. (Be sure you talk directly to the person you are calling. Avoid saying “tell him” or “tell her,” and say “Go Ahead” after you have completed each part of your conversation.

FOR TTY USERS

1. Dial Relay Indiana at 711 or 800-743-3333.
2. Operator answers by typing “RELAY INDIANA, (#)”M” or “F” (for operator gender), and, “NUMBER CALLING PLS GA.” (“PLS GA” means “please go ahead.”)
3. Type in the area code and telephone number you wish to call and then type “GA.”
4. Relay Indiana Operator will dial the number and “relay” the conversation to and from your TTY. Type “GA” after you have completed your part of the conversation.

FOR VOICE CARRYOVER USERS

1. Dial Relay Indiana at 711 or 800-743-3333.
2. Operator answers by typing “RELAY INDIANA <M> (“M” or “F” for operator gender), AGENT [number], NUMBER CALLING PLS GA.” (“PLS GA” means “please go ahead.”)
3. Tell the Operator the area code and telephone number you wish to call and then say “Go Ahead”.
4. The Relay Indiana Operator will dial the number and after connecting with the other party, will type what the other party has said and then type “GA” which means it is your turn to speak directly to your party. When you have finished with your portion of the conversation, remember to say “Go Ahead.”

FOR HEARING CARRYOVER USERS

1. Dial Relay Indiana at 711 or 800-743-3333.
2. Operator answers by saying “Relay Indiana Agent [number]. May I have the number you’re dialing?”
3. Type in the area code and telephone number you wish to call and then type “HCO PLS GA.” (“HCO PLS GA” means “Hearing Carryover, please go ahead.”)
4. Relay Indiana Operator will dial the number and begin processing the call. You will listen to the party you have called, and you will type your part of the conversation. The operator will “voice” or “relay” what you are typing to the other party. Be sure to type “GA” after each portion of your part of the conversation.

FOR SPEECH TO SPEECH USERS

1. Dial Relay Indiana at 800-743-8231.

COMPUTER (ASCII) CALL PROCESSING

1. Before connecting with Relay Indiana set your computer to the following protocols at speeds ranging from 300 to 2400 baud. (Note: It may be helpful to set your “time out” to 100 seconds.)
2. 8 Bits
3. No Parity
4. 1 Stop Bit
5. Full Duplex
6. When calling at a rate of 300 baud or below, follow the above settings, using Half Duplex.
7. Dial 711 or 800-743-3333 and follow the instructions for a TTY user.

SPANISH TO SPANISH RELAY USERS

1. Dial Relay Indiana at 800-435-8590.
2. Operator converses in Spanish.

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VIDEO RELAY SERVICE (VRS)

Video Relay Service (VRS) allows the relay user to use their natural communication of ASL. Using your computer and high speed internet connection (DSL, T1, or Cable modem), go to www.invrs.com and type in the number you want to dial. The interpreter/operator will appear on the screen and will place your call in the same way as a standard relay call.

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INTERNET RELAY (SRO)

Internet Relay is more real time conversation than standard tty relay service. On your computer go to www.sprintip.com and type in the number you want to call. You will be able to see what you are typing and what the relay operator is typing, at the same time. The relay operator voices your call, as usual, while you have a more real time conversation without having to take turns and saying 'Go Ahead'.

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CAPTEL (CAPTIONED TELEPHONE)

CapTel is specifically for the hard of hearing who use the relay service. CapTel is an Enhanced Voice Carry Over (VCO) Service. The CapTel user does not need to dial a special number to connect to the Relay service. The CapTel user simply dials the number of the party they wish to call, and the CapTel phone dials both the party and the Relay operator automatically. During the conversation, the CapTel user reads the captions on the screen of the phone and voices as usual. This new technology uses voice to text recognition. When the other party speaks, the relay operator "re-voices" the words simultaneously while the operator's computer sends the conversation to the CapTel user in the form of text, which appears on the CapTel screen.

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D-LINK (VIDEO TELEPHONE)

Video Telephone is a small devise that is connected to your television. You must have high speed internet connection (DSL, T1, or Cable modem) and a router installed in your home. After connecting D-Link in your home, simply use your remote control to press 'dial' and enter the relay number or number of another video telephone user. When you connect to the Relay service, you will proceed with your call by using ASL with your interpreter/operator.

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