COMPLIMENTS OR COMPLAINTS

Relay Indiana always strives to maintain the highest level of satisfaction. We appreciate feedback from you about your experiences with Relay Indiana. Please be sure to have the following information when providing feedback.

  • Agent Operator Number
  • Date
  • Time
  • Phone number of both parties
  • Nature of complaint/compliment

If any difficulties arise during your conversation you may request a supervisor come to the phone. The Agent (operator) can transfer your call to Sprint Customer Service.

The FCC requires that each state file annual reports regarding complaints. Therefore, all complaints are recorded and how/when it was resolved is also reported.

Please contact:

Customer Service (800) 676-3777

April Mason
CapTel Account Manager/Relay Program Manager
10820 Sunset Office Drive, Suite 101
St. Louis, MO 63127-1029
Secretary: (314) 835-0226 ext. 10
Voice: (800) 317-2199
TTY: (314) 835-0226 ext. 21
CapTel: (314) 835-0226 ext. 21
FAX: (913) 523-9214
IP Address: april.mysprint.tv
E-mail: april.x.mason@sprint.com